What users truly want

The cover letter system allows our tax users to draft a document that highlights risks and other points to their clients.

Looking towards enhancements and tweaks, adding a feature such as track changes was a high priority for the Transfer Pricing users, but what if there was a limitation on what could be built?

Users still relied on Microsoft Word to review and compare edits and this broke the end-to-end digital workflow the platform was built to replace.

Users wanted full track changes. Engineering flagged feasibility and budget constraints. My role was finding the overlap and what was essential to users that's also buildable within scope.