Streamlining a user's experience

In a more digital payment orientated society that Singapore is heading towards (or already in), does the cluncky outdated design of PayLah! affect users and their experience?

Role

User Experience Designer

Version

Personal Project

Timeline

2022
4 weeks

Team Members

1 User Experience Designer
A few course mates

Keywords

Double Diamond
Redesign
User Research
Ideation
Testing
Prototype

Metrics

This was a self initiated case study, but if it were to be rolled out and metrics were trackable, I would have liked to see the (hopefully) increased usage of the application compared to the prior version. The number of errors in transaction amounts and fake transactions could also be a tracked metric